We read every message. You're not being routed through a bot.
The fastest way to reach us is by email. We're a small UK-based team and we reply personally to every support request.
Our reply is faster and more useful if you send the following up front:
FRD-2026-001) so we can find it in our logs without asking.Tap Forgot password on the sign-in screen to reset via email. If your account was created with Sign in with Apple or Google, keep using the same method — passwords aren't set on social sign-ins. Still stuck? Email us from the address on the account.
Check the site's Activity tab on the web dashboard — if the pin shows there, it has synced from your device. Crew members need to be added as site members before they can see site-specific content. Site managers can add them under Site → Members.
No. Photos and pins taken offline are queued on the device and sync automatically the moment you reconnect. You can close and reopen the app without losing anything. If a photo fails to upload after reconnecting, please send us the pin reference and the approximate time — we can usually recover it from the on-device queue.
From the mobile app, go to Profile → Delete account. Your account enters a 30-day grace period during which you can sign back in and cancel. After 30 days your personal data is permanently removed. Your contributions to shared organisation data (pins, photos, notes) remain with your organisation, anonymised. More detail at groundpin.co.uk/delete-account.
Yes. All data is encrypted in transit (TLS 1.2+) and at rest. Photos are stored on Cloudflare R2 with server-side encryption, and site coordinates are held in PostGIS on a UK-based server. Full details in our privacy policy.
We publish release notes on the blog and share what's coming next when a team-plan customer asks. Feature requests are welcome by email — every one is read and logged.
GroundPin is operated by D4N LTD, Company No. 17061504, registered in England and Wales.